Legal

Privacy Policy

Last updated November 30, 2025

1. Introduction

DineSolutions Pvt. Ltd.("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our DineSolutions software and services.

By using DineSolutions, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

2.1 Information you provide

  • Account information: name, email address, phone number, and business details when you register.
  • Business data: menu items, pricing, orders, customer records, and operational data you enter into the system.
  • Payment information: billing address and payment details for subscription services (processed securely by our payment partners).
  • Support communications: information you provide when contacting our support team.

2.2 Information collected automatically

  • Usage data: features used, time spent, and actions taken within the application.
  • Device information: device type, operating system, and unique device identifiers.
  • Log data: IP address, access times, pages viewed, and system activity logs.

3. How we use your information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and support requests
  • Monitor and analyse usage patterns and trends
  • Detect, investigate, and prevent fraudulent activity
  • Comply with legal obligations

4. Data storage and security

Your data is stored securely using industry-standard encryption and security measures:

  • Data encryption at rest and in transit (AES-256, TLS 1.3)
  • Regular security audits and vulnerability assessments
  • Access controls and authentication mechanisms
  • Regular automated backups
  • Secure data centres with physical security measures

For on-premise installations, data is stored locally on your systems. For cloud-enabled features, data may be stored on secure servers in India.

5. Data sharing and disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • Service providers: with trusted third parties who help us operate our services (payment processing, hosting, analytics).
  • Legal requirements: when required by law, court order, or government request.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.
  • With your consent: for any other purpose with your explicit consent.

6. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to the processing of your data
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, contact us at support@dine.solutions.

7. Data retention

We retain your data for as long as your account is active or as needed to provide services. After account termination:

  • Account data is retained for 90 days before permanent deletion
  • Backup data may be retained for up to 12 months for disaster recovery
  • Certain data may be retained longer if required by law or for legitimate business purposes

8. Cookies and tracking

Our website uses cookies and similar tracking technologies to remember your preferences, understand how you use our website, improve our services, and analyse traffic and trends. You can control cookies through your browser settings, though disabling them may affect some features.

9. Children's privacy

DineSolutions is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete that information.

10. International data transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, in compliance with applicable data-protection laws.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Grievance officer

In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you can reach our Grievance Officer for any privacy concern or to exercise your rights:

  • Grievance Officer: to be appointed (name and designation)
  • Email: support@dine.solutions
  • Response: we aim to acknowledge complaints within 24 hours and resolve them within 15 days.

13. Contact us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: