Legal

Refund Policy

Last updated November 30, 2025

Quick summary
30-day money-back guarantee on new subscriptions
Pro-rated refunds for annual plans cancelled early
Setup fees are non-refundable after installation

1. Overview

At DineSolutions Pvt. Ltd., we want you to be completely satisfied with DineSolutions. This Refund Policy outlines the terms and conditions for refunds on our products and services.

2. 30-day money-back guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied with DineSolutions for any reason within the first 30 days of your subscription, you can request a full refund.

Conditions

  • The request must be made within 30 days of the subscription start date
  • Applies to first-time subscribers only
  • The refund is for subscription fees only (see exceptions below)
  • You must provide a reason for the refund request

3. Subscription refunds

3.1 Monthly subscriptions

  • First 30 days: full refund available under our money-back guarantee.
  • After 30 days: no refund for the current billing period; the subscription continues until the period ends.
  • Cancellation: you may cancel anytime; service continues until the end of the paid period.

3.2 Annual subscriptions

  • First 30 days: full refund available under our money-back guarantee.
  • After 30 days: a pro-rated refund is available for unused months, minus a 15% early-termination fee.
  • Calculation: Refund = (Unused months ÷ 12) × Annual fee × 0.85.

4. Setup fees

Setup fees cover installation, configuration, staff training, and initial support:

  • Before installation: full refund if cancelled before the scheduled installation.
  • After installation: non-refundable, as the services have been rendered.
  • Partial installation: a partial refund at our discretion, based on the work completed.

5. Non-refundable items

The following are not eligible for refunds:

  • Setup fees after installation has begun
  • Training sessions already conducted
  • Custom development or integration work
  • Third-party hardware purchased through us
  • Payment-processing fees charged by payment gateways

6. Downgrade policy

If you downgrade to a lower-tier plan:

  • No refund for the difference in plan prices for the current period
  • New pricing takes effect from the next billing cycle
  • Features not included in the new plan will be disabled at the start of the next cycle

7. How to request a refund

To request a refund, email us at support@dine.solutions with the subject "Refund Request", and include your account email and business name, the reason for the request, and any relevant order or invoice numbers. We will review your request and respond within 3–5 business days.

8. Refund processing

  • Processing time: approved refunds are processed within 7–10 business days.
  • Payment method: refunds are issued to the original payment method.
  • Bank processing: an additional 5–7 days may be needed for the refund to appear in your account.
  • Taxes: refunds are net of any applicable taxes (such as GST) already remitted to the authorities.

9. Service interruptions

If our services experience significant downtime due to our fault:

  • We may offer service credits for extended outages (more than 24 hours)
  • Credits are applied to future billing cycles
  • Scheduled maintenance does not qualify for credits

10. Chargebacks

If you dispute a charge with your bank (a chargeback) instead of requesting a refund through us:

  • Your account may be suspended immediately
  • We reserve the right to contest the chargeback
  • If the chargeback is reversed, you remain liable for the charges

We encourage you to contact us first for any billing issue. We are committed to resolving disputes fairly and promptly.

11. Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date, and material changes will be communicated via email.

12. Contact us

For refund requests or questions about this policy: