Refund Policy

1. Overview

At DineSolutions Pvt. Ltd., we want you to be completely satisfied with DineSolutions. This Refund Policy outlines the terms and conditions for refunds on our products and services.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you're not satisfied with DineSolutions for any reason within the first 30 days of your subscription, you can request a full refund.

Conditions:

• Request must be made within 30 days of subscription start date
• Applies to first-time subscribers only
• Refund is for subscription fees only (see exceptions below)
• You must provide a reason for the refund request

3. Subscription Refunds

3.1 Monthly Subscriptions

• First 30 days: Full refund available under our money-back guarantee
• After 30 days: No refund for the current billing period; subscription continues until period ends
• Cancellation: You may cancel anytime; service continues until the end of the paid period

3.2 Annual Subscriptions

• First 30 days: Full refund available under our money-back guarantee
• After 30 days: Pro-rated refund available for unused months (minus a 15% early termination fee)
• Calculation: Refund = (Unused months / 12) × Annual fee × 0.85

4. Setup Fees

Setup fees cover installation, configuration, staff training, and initial support:

• Before installation: Full refund if canceled before scheduled installation
• After installation: Non-refundable as services have been rendered
• Partial installation: Partial refund at our discretion based on work completed

5. Non-Refundable Items

The following are not eligible for refunds:

• Setup fees after installation has begun
• Training sessions already conducted
• Custom development or integration work
• Third-party hardware purchased through us
• Domain registration or SSL certificates
• Payment processing fees charged by payment gateways

6. Downgrade Policy

If you downgrade to a lower-tier plan:

• No refund for the difference in plan prices for the current period
• New pricing takes effect from the next billing cycle
• Features not included in the new plan will be disabled immediately

7. How to Request a Refund

To request a refund:

1. Email us at support@dine.solutions with subject line "Refund Request"
2. Include your account email and business name
3. Provide the reason for your refund request
4. Include any relevant order or invoice numbers

We will review your request and respond within 3-5 business days.

8. Refund Processing

• Processing time: Approved refunds are processed within 7-10 business days
• Payment method: Refunds are issued to the original payment method
• Bank processing: Additional 5-7 days may be required for the refund to appear in your account

9. Service Interruptions

If our services experience significant downtime due to our fault:

• We may offer service credits for extended outages (more than 24 hours)
• Credits are applied to future billing cycles
• Scheduled maintenance does not qualify for credits

10. Chargebacks

If you dispute a charge with your bank (chargeback) instead of requesting a refund through us:

• Your account may be suspended immediately
• We reserve the right to contest the chargeback
• If the chargeback is reversed, you remain liable for the charges

We encourage you to contact us first for any billing issues. We are committed to resolving disputes fairly and promptly.

11. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated via email.

12. Contact Us

For refund requests or questions about this policy:

• Email: support@dine.solutions
• Phone: +91 81510 31520
• WhatsApp: Click to chat